General contracting conditions

I. IDENTIFICATION DATA

VERITAS INTERCONTINENTAL, S.L., with registered office in Madrid, Calle Orense 58, 2ºC-D, 28020 and VAT number B-88132907 makes available to all Internet users the possibility of acquiring the products and contract the services offered through this Website, the use of it is subject to these General Contracting Conditions and other legal texts of the site .

II. OBJECT

The purpose of these General Contracting Conditions is to regulate the acquisition of the products offered / services provided, on this Website. VERITAS INTERCONTINENTAL, through its platform makes its products and services available to all Internet users.

The CUSTOMER by purchasing the products and contracting the services offered on the site declares to know and accept without reservation or any exception, each and every one of the General Contracting Conditions that in this document are exposed, being linked by them as they were drafted at the time of purchase.

VERITAS INTERCONTINENTAL is able to restructure, modify or delete any information, service or content included in the Website, without prior notice. It will be essential to read and accept the General Contracting Conditions prior to the purchase of any product or services through the Website, the CUSTOMER must confirm the check box of the General Contracting Conditions.

Through the Website, all registered CUSTOMERS will be provided with the possibility to access the contents, services and other information concerning the taxes and services offered therein. These General Conditions are entirely agreed between the parties with regard to online transactions of sale and provision of services between VERITAS INTERCONTINENTAL and its CUSTOMERS.

The CUSTOMER must have the capacity to contract the service and acquire the products offered on the Website. In this way, only those over 18 years of age with sufficient capacity to contract can purchase the products and contract the services offered on the Website.

III. WEBSITE CONTENT AND ACTIONS

The information contained in this Website shall not be considered at any time neither complete nor exhaustive due to the varied range and the particularities of each of the existing products and services.

IV. PURCHASE PROCESS

Here are the steps you will take in the purchase process:

Selection of products / services: The CUSTOMER when entering the Website (or browsing the Website) may choose the desired products or services. All products or services appearing on the Website will be accompanied by a description, along with additional information and price (with the exception of the products in the myDiagnostic section which require an in-depth genetic counseling consultation to determine which product is appropriate for the person concerned). If the CUSTOMER decides to buy it, he/she must choose the “Add to cart” option in the product page. The products/services selected by the client will be added to the shopping cart.
Shopping Cart: Once the CUSTOMER or User has completed the selection process, he/she must click on the shopping cart symbol that will appear at all times in the upper right corner of the Website to continue the process or on the pop-up message that says “View cart”. There he/she will see a summary of the purchase, to facilitate the verification, and below the option of “Finalize purchase”. Afterwards he/she will be redirected to a purchase form for collecting the CUSTOMER and shipping details for the selected product. The CUSTOMER will be able to create an account in INTERCONTINENTAL VERITAS, or he/she will be able to enter his/her credentials if he/she has previously registered himself/herself.

ADDITIONAL NOTE

All of our genetic tests require a medical prescription. If by any circumstance the acquired test could not be prescribed, the full amount of the test would be returned to the CUSTOMER. If after the pretest genetic counseling session, the genetic advisor determines that the CUSTOMER must have a genetic test of lower value to the acquired, VERITAS INTERCONTINENTAL would return the difference to the CUSTOMER.

V. SHIPPING AND RETURN POLICY

The shipping time of the sample collection kit is 1 to 3 days for Spain and for the rest of Europe of a maximum of 5 days.

In relation to the returns, they can only be effective if the sample collection kit has not been opened, that is to say, the security seal (transparent plastic or adhesive – depending on the kit) has not been removed and the kit has not been manipulated, if so, the cost of the kit will be deducted from the amount to be returned (25 €). In case of return, the CUSTOMER will be responsible for the cost of collecting the kit.

RIGHT OF WITHDRAWAL
The consumer and user will have the right to cancel the order placed remotely without giving any reason, during a period of fourteen (14) calendar days from the correct receipt of the product. The consumer and user may send the entire order or, if he/she prefers, may send any of the products that make up the total order, all without penalty and without giving any reason.

The consumer and user must bear the direct cost of the return to VERITAS, whether you return the order completely or if you decide to return only some of the products in the order.

To formalize the return, you should contact VERITAS in the email info@veritasint.com, indicating in the subject of this “Right of withdrawal – and the order number” and specifying in the body of the mail your name, surname and address, as well as attaching a copy of the National Identity Card or identification card. Upon receipt of such communication, VERITAS will confirm receipt of the same so you can proceed with the return to its offices.

The consumer and user must send the product to the following VERITAS offices:
Calle Orense 58, 2º C-D, 28020 Madrid, Spain.

VERITAS is not responsible for the courier company that the consumer and user hires to return the order. In this sense, VERITAS recommends the consumer and user to require the courier company to provide proof of delivery once the courier has deposited the product in the offices of VERITAS, so that the consumer and user has proof that the product has been delivered correctly to VERITAS. VERITAS is not responsible for the address where the consumer and user send the order for return if this is different from those indicated. VERITAS may request the consumer and user to send proof of delivery for the purpose of confirming it.
The costs of returning the order (such as shipping costs through courier companies) will be borne directly by the consumer and user.

The product must be in perfect condition and with all its labels, packaging and, where appropriate, documentation and original accessories that came with it. If not proceeded in this way by the consumer and user or if the product had suffered any damage, the consumer and user accepts that the product may suffer a depreciation or VERITAS may refuse the exercise of the right of withdrawal by the consumer and user.

Once VERITAS verifies that the order is in good condition, VERITAS will proceed to refund the full amount paid by the consumer and user.
If the consumer and user decides to return the order in full, VERITAS will refund the consumer and user the full amounts paid by the consumer and user (including shipping costs related to the delivery of VERITAS to the consumer and user).

If the consumer and user only wish to return one or some of the products that were part of the order, VERITAS can not refund the shipping costs that the consumer and user has paid for the entire order.
VERITAS informs consumers and users that the deadline for the return of the amounts paid will depend on the method of payment that the consumer and user had used when purchasing the product:

The consumer and user has made the payment by credit / debit card, VERITAS will refund the amount paid within 7 working days after the consumer and user decided to terminate the contract.
The consumer and user has made the payment by PAYPAL, VERITAS will refund the amount paid within 7 working days after the consumer and user decided to terminate the contract.
The consumer and user has made the payment by bank transfer, VERITAS will refund the amount paid within 7 working days after the consumer and user decided to terminate the contract.

In any case, VERITAS will refund the amounts paid as soon as possible and, in any case, within fourteen (14) calendar days from the date on which the consumer and user has informed of its decision to withdraw from the contract.
In the case of promotions applicable to the purchase of independent items that include the addition of an additional product or any other that involves the delivery of an extra product for free or at a reduced price or others, if the consumer and user decides to apply his right of withdrawal on his purchase, such right shall apply to the set of products provided as part of the promotion.

VI. INDUSTRIAL AND INTELLECTUAL PROPERTY

This website is property of VERITAS INTERCONTINENTAL. The rights of Intellectual Property and rights of exploitation and reproduction of this website, its pages, screens, the information they contain, their appearance and design, as well as the links (hyperlinks) established from it to other websites, are VERITAS INTERCONTINENTAL property, unless otherwise specified. All the names, designs and/or logos that make up this page are duly registered trademarks. Any misuse of them by a person other than its rightful owner may be prosecuted in accordance with current legislation. The intellectual property rights and trademarks of third parties are conveniently highlighted and must be respected by anyone who accesses this website. Only for personal and private use is allowed to download the contents, copy or print any page of this website. It is forbidden to reproduce, transmit, modify or delete the information, content or warnings of this website without the prior express written permission of VERITAS INTERCONTINENTAL.

VII. APPLICABLE LEGISLATION

These General Contracting Conditions shall be governed by Spanish and/or European laws.